About our Privacy Notice

At Cantacore, we are committed to protecting the privacy and personal information of our clients. We comply with all relevant legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Legal Basis for Processing Personal Data

We will only process personal data where we have a lawful basis to do so. The lawful bases for processing personal data that we rely on are:

Consent: We will obtain your consent to process your personal data for specific purposes, such as sending marketing communications or sharing your information with third-party service providers.
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests or those of a third party, provided that this does not override your rights and interests.

Purposes for Processing Personal Data

We process personal data for the following purposes:

To provide physiotherapy services, including scheduling appointments, assessing your health and well-being, and developing treatment plans.
To communicate with you about your appointments and physiotherapy services, including sending appointment reminders and follow-up messages.
To manage our business operations, including billing and invoicing, record keeping, and compliance with legal and regulatory requirements.
To send marketing communications, where you have given us your consent to do so.

Types of Personal Data Processed

We may process the following types of personal data:

Name and contact information, including email address, telephone number, and postal address.
Medical history and other health-related information.
Billing and payment information.

Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The specific retention periods for different types of personal data are as follows:

Name and contact information: 5 years after the last appointment.
Medical history and health-related information: 8 years after the last appointment.
Billing and payment information: 7 years after the last appointment.

Rights of Data Subjects

Under the GDPR, you have certain rights in relation to your personal data, including:

The right to access: You have the right to request access to the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
The right to erasure: You have the right to request that we delete your personal data in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you have contested the accuracy of the data.
The right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and to transfer your data to another controller.
The right to object: You have the right to object to the processing of your personal data in certain circumstances, such as where we are processing your data for direct marketing purposes.
The right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner's Office if you believe that we have not complied with our obligations under data protection law.

Keeping Data Accurate

We will take reasonable steps to ensure that the personal data we hold about you is accurate and up to date. If you believe that any of the personal data we hold about you is inaccurate or incomplete, please contact us using the details provided below.

Storing Data Securely

We have implemented appropriate technical and organisational measures to protect against unauthorised or unlawful processing, accidental loss or destruction or damage to personal data. We take the security of your personal data seriously and have measures in place to prevent unauthorised access to, and disclosure of, your personal data.

When we transfer your personal data to third-party service providers, we will ensure that appropriate safeguards are in place to protect your data, and we will only transfer your data for the specific purposes for which it was collected.

Cancellation Policy

If you need to cancel or reschedule an appointment, please provide us with at least 24 hours' notice. If you fail to provide us with adequate notice, we reserve the right to charge you the full price for the missed appointment.

Contact Information

If you have any questions or concerns about how we collect, use, or store your personal data, or if you would like to exercise any of your rights under data protection law, please contact us at the following Cantacore

Email: info@cantacore.co.uk

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will post the updated policy on our website and, where appropriate, notify you by email. Please check our website regularly for updates to our privacy policy.

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

Make our website work as you’d expect
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here;). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Wix.com is an online website creation service that enables users to create HTML5 websites by dragging and dropping tools into their website editor on the web. If you need similar information for your own website you can use their free cookie audit tool.

We use cookies to remember the choices you make whilst looking at our website.

Statistics and Analytics

Website analytics refers to a set of tools used to collect and analyse anonymous usage information. This allows us to see how our site is used and continuously improve it to create a better experience. Our use of them does not pose any risk to your privacy or your safe use of this website but you do not have to allow us to use these.